Why consumers have to protect themselve?

Consumer rights are being seriously violated in many forms and in many areas, while the Law on Protection of consumer rights is still limited and not come to life. For example, many companies and organizations running businesses on goods which may cause damage to human life and health, animals and plants hesitate buying product liability insurance.

Widespread violation

Law on Protection of consumer rights with effect from the date 1-7-2011 assert consumer rights are respected and protected in accordance with law. State and society have the responsibility to make timely, fair, transparent and lawful to protect the interests of consumers.

However, according to the jurists, law enforcement remains limited. The business organization is not interested in the provisions of law applicable to their responsibilities in providing information on goods and services or to explain clearly the trading conditions for consumers when signing contract. The base units and agencies tasked to help the MPC perform state management functions on protection of consumer rights is still much confusion, inadequacy, the propaganda of the law is not strong, the lack of inter continue. This weakness leads to real-time status of goods, counterfeiting and Piracy, shoddy goods and commercial fraud events increasingly sophisticated.

Of the more than 150 complaints sent to the Association for the Protection of consumer rights in many industries City restaurant and various services, most of the complaints of consumers arising from breach of the Law on Protection of human rights Consumers, not just individuals, business organizations, but also consumers are violated due to lack of understanding of the law. Many issues related to the law is completely overlooked as the business unit does not provide vouchers, while sales invoice; controlling contract form and general trading conditions are quite strict rules but the fact still not been implemented ultimately ... For this reason, the settlement of the complaint is not effective.

Need evaluation agency product quality

Concerning the evaluation of commodity issues, recently occurred disputes between consumers and companies selling gold in Diamond Plaza Trade Center on several dozen items of gold jewelery and precious stones worth up to 500 million. The case has been steering clear, many departments have a meeting but has no regulatory authority to deal with while still challenging business customers, not to attend the mediation of the Assembly.

One of the advantages of the Law on Protection of Consumer Rights is to create favorable conditions for the consumer may exercise the right to sue to defend their rights, but so far consumers have no legal conditions Management to implement by the inadequacies, lack of uniformity in the legislation. There have been many cases of consumers to buy low-quality goods but they did not know how to handle, thanks to public bodies or spontaneous reactions style so often fall into bad state.

To promote efficiency law, lawyer Nguyen Van Hau, Vice Chairman of HCMC Bar Association said that the need to provide transparency for the legal protection of consumers, the rules must be clear about the picture form and content in order to protect the interests of consumers. The sanctions, sanctions against counterfeiting, shoddy goods have not created the rule. It should be mandatory for private organizations dealing in goods which may cause damage to the life and health of human, animals and plants must buy product liability insurance.

After 2 years of implementation of the Law on Protection of consumer rights will certainly have to adjust, modify suit the actual circumstances. Initially, only the enthusiasm, dedication and perseverance in law enforcement, consumer interests are also common interests of each agency, organization or individual in society, the protection new consumer rights have practical effects. In the context of future products, counterfeiting, contraband ... rampant as today, the close collaboration of the stitching, the consumer unit and working together is the most practical to create strong social pressure for protect consumer interests.